Claims

We always intend to solve your claims as quickly and smoothly as possible. We are responsible for ensuring that our customers receive flawless items upon delivery and that the items work. However, we are not responsible for damage caused by improper handling, your negligence, or wear and tear.

The handling time for claims is normally 1-3 weeks.

In case of claim, email: order@sportfiskeprylar.se and include the information below:

• Order number
• Which article you are reclaiming
• Image of the damage
• Description of the damage/faultiness

Our web customers can also submit their claim over the counter in our physical store in Stockholm.

Transport damage
If a product from Sportfishtackle.nl is damaged in transport, regardless of whether the damage is well visible or hidden, this must be notified immediately to the shipper and also immediately notify us at reklamation@sportfiskeprylar.se. A visible damage should be claimed the same day. A hidden injury must be filed within 7 business days. Save all products and packaging so that shipper can inspect if needed. You may need to submit photos on the damaged goods/packaging so document this properly. Sportfishtackle.nl is of course responsible for the shipment having been packaged correctly.

If the packaging of the item/items has a visible damage, it is important that you ask the delivery point or the driver to document it.

Things to consider before making a claim:

Claims of fishing reels
Fishing reels sometimes have to endure a lot of stress when used frequently and in harsh environments, just like any other mechanical equipment. It is necessary to take care of your reel. The reel should be cleaned and serviced regularly. One must lubricate according to the manufacturer's instructions, rinse off in fresh water after each sea fishing session. Salt is often the biggest reason why the reel begins to act up, because salt is corrosive. Many reels cannot withstand salt water for a long time. By simply rinsing your reel and greasing it at regular intervals, the life span increases drastically. Fishing with heavy baits can easily wear out the reel, which means that parts of the reel needs to be replaced, this is not covered by the warranty. Before you claim a fishing reel due to squeaking sound, you should try to service the reel first - oil and grease - clean. If you fish a lot in salt water without rinsing your reel properly, it is most likely because of the salt. This is not covered by the warranty, however, we can help you to send the reel on service for a service cost, the price depends on the faultiness and what has to be replaced on the reel. Often, the bearings are rusted or worn out.

Claims of fishing rods
A fishing rod is usually delicate, it is important that you handle your rod very carefully. Crushing injuries, blows/bumps against the blank or non-properly assembled rods will damage the rod. This counts as mishandling and cannot be claimed. Damaged tip rings are usually due to the lure or leader being retrieved too far. A rod is, as we said, sensitive, it is far from indestructible. If you get snagged and pull too hard with the help of the rod it can result in the rod breaking off, this is not a claim. The fishing lines we use today (braided lines or so-called superlines) are usually considerably stronger than the rod, which results in the rod breaking off before the line when pulling too hard. So take good care of your rod - store in a case or preferably in a tube. When using an undivided rod we recommend a rod sock.

When claiming a fishing rod, you should take a close up picture of the damage and a picture of the entire rod. This is a requirement from the supplier who will assess the damage. In some cases, the supplier requires to see the breakage in order to assess the damage and in these cases you will have to saw off 10 cm at each side of the breakage and send to us.

Claims of fishing lures/baits
A fishing lure can take a lot of beating from the fish, but throwing it on a rock can become too much. If the bait, for example, is made of plastic, the bait may crack and may begin to absorb water. This is not a claim but a mishandling. A softbait that breaks from a pike's tooth can also not be claimed, the pike has sharp teeth and if you have bad luck, the softbait can withstand only one fish.